{"id":1021,"date":"2021-02-14T11:46:27","date_gmt":"2021-02-14T11:46:27","guid":{"rendered":"https:\/\/feneco.ca\/?page_id=1021"},"modified":"2026-09-02T12:53:14","modified_gmt":"2026-09-02T12:53:14","slug":"warranties","status":"publish","type":"page","link":"https:\/\/feneco.ca\/en\/warranties\/","title":{"rendered":"Warranties"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Header” _builder_version=”4.16″ background_image=”https:\/\/feneco.ca\/wp-content\/uploads\/2021\/02\/Guaranties-1.png” background_size=”contain” background_position=”bottom_right” custom_margin=”|||” custom_padding=”|||” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Warranty Coverage” subhead=”Clear protection, backed by craftsmanship” content_max_width=”650px” content_max_width_tablet=”480px” content_max_width_phone=”” content_max_width_last_edited=”on|tablet” _builder_version=”4.26.1″ title_font=”Poppins|600|||||||” title_font_size=”50px” title_line_height=”1.2em” content_font=”||||||||” content_font_size=”16px” content_line_height=”2em” background_color=”rgba(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”right” background_color_gradient_stops=”rgba(255,255,255,0) 0%|#ffffff 55%” background_color_gradient_start=”rgba(255,255,255,0)” background_color_gradient_end=”#ffffff” background_color_gradient_end_position=”55%” background_position=”center_left” custom_button_one=”on” button_one_text_size=”16px” button_one_text_color=”#ffffff” button_one_bg_color=”#ff6d4a” button_one_border_width=”15px” button_one_border_color=”#ff6d4a” button_one_border_radius=”4px” button_one_letter_spacing=”3px” button_one_font=”Cabin|700||on|||||” background_layout=”light” max_width_tablet=”100%” max_width_last_edited=”off|desktop” custom_margin=”||40px||false|false” custom_padding=”200px||100px||false|false” custom_padding_tablet=”|||” custom_padding_phone=”2vw|0%|2vw||true” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%” title_font_size_tablet=”50px” title_font_size_phone=”32px” title_font_size_last_edited=”on|desktop” box_shadow_style=”preset1″ box_shadow_color=”rgba(12,113,195,0.22)” box_shadow_style_button_one=”preset3″ box_shadow_vertical_button_one=”20px” box_shadow_blur_button_one=”40px” box_shadow_spread_button_one=”-7px” box_shadow_color_button_one=”rgba(255,109,74,0.5)” button_one_border_radius_hover=”4px” button_one_letter_spacing_hover=”3px” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”4px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”3px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font=”|600|||||||” text_font_size=”18px” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Feneco warranties are designed to protect your investment with straightforward coverage that reflects the quality of our materials and manufacturing standards. Below is an overview of coverage details, durations, and applicable conditions.\n<\/p>\n

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1-Year Parts & Labour Warranty<\/h2>\n

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Coverage for manufacturing defects and material deficiencies
\n<\/strong><\/p>\n

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All Feneco products include a one (1) year warranty starting from the date on your purchase order. This warranty covers manufacturing defects and material deficiencies under normal use. After the first year, labour (manpower) is at the client\u2019s expense.<\/p>\n

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Sealed Units \u2014 Labour Coverage (First Year)<\/h2>\n

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Labour covered for one year, with specific exceptions
\n<\/strong><\/p>\n

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Feneco provides a one (1) year guarantee on sold products starting from the date noted on the purchase order. In the event of thermal breakage or condensation within sealed units during the first year (measured from the manufacturing date of the thermos), labour costs remain the responsibility of the client. We recommend consulting your insurance provider to confirm protection against thermal breakage and accidents.<\/span><\/p>\n

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Hardware Warranty<\/h2>\n

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Long-term coverage for normal defects<\/strong><\/p>\n

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Hardware is guaranteed against normal defects for twenty (20) years starting from the date on the purchase order. After the first year, labour (manpower) related to hardware service or replacement is at the client\u2019s expense.<\/p>\n

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Door Warranty<\/h2>\n

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Parts and key components covered in the first year
\n<\/strong><\/p>\n

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Feneco doors include one (1) year of coverage on parts, as well as labour coverage for hinge components and weather-stripping. Surface or visual imperfections may be considered acceptable depending on Canadian industry standards. Manufacturing defects that do not meet admissibility standards may not qualify for free replacement. If an issue is deemed admissible according to Canadian industry norms, product replacement may be completed at the client\u2019s expense. Due to the characteristics of the glass used, some visible but acceptable imperfections may be present.<\/span><\/p>\n

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Sealed Units Warranty (Thermos Units)<\/h2>\n

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15-year protection against internal condensation and deposits<\/strong><\/p>\n

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Sealed units are guaranteed for fifteen (15) years from the manufacturing date of the thermos against film formation or dust deposits. They are also covered against internal surface condensation caused by a lack of gasket sealing that obstructs visibility, as outlined by Canadian norms for floated glass and the construction code. For energy-efficient (LOW-E) glass, this warranty also applies for fifteen (15) years from the thermos manufacturing date. This warranty does not apply to glass breakage caused by external factors or accidents.<\/p>\n

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Thermos Warranty<\/h2>\n

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10\u201315 years depending on supplier
\n<\/strong><\/p>\n

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Thermos are guaranteed for ten (10) or fifteen (15) years depending on the selected supplier. If a thermos is replaced during the warranty period, the replacement does not restart or extend the original coverage period. For example, a thermos with a ten (10) year warranty that is replaced after eight (8) years remains covered for the remaining two (2) years.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/feneco.ca\/wp-content\/uploads\/2021\/02\/Entretien-1.png” title_text=”Entretien (1)” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” module_class=”remove-title img” _builder_version=”4.16″ animation_style=”slide” animation_direction=”left” animation_intensity_slide=”2%” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Service” module_id=”Installations” module_class=”Installations” _builder_version=”4.16″ custom_padding=”6px|||||” custom_padding_tablet=”” custom_padding_phone=”6px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_padding=”3px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/feneco.ca\/wp-content\/uploads\/2021\/02\/Installations-1.png” title_text=”Installations (1)” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” module_class=”remove-title img” _builder_version=”4.26.1″ animation_style=”slide” animation_direction=”left” animation_intensity_slide=”2%” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.26.1″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Poppins|600|||||||” header_2_font_size=”30px” header_2_line_height=”1.2em” max_width=”600px” module_alignment=”center” custom_margin=”0px||0px||false|false” header_2_font_size_tablet=”” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

PVC Warranty<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_5_font=”Abril Fatface||||||||” header_5_font_size=”20px” header_5_line_height=”1.8em” min_height=”23px” custom_margin=”0px||14px||false|false” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

20-year coverage on PVC frames under normal use<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_5_font=”Abril Fatface||||||||” header_5_font_size=”20px” header_5_line_height=”1.8em” custom_margin=”0px||||false|false” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

The PVC used in the manufacturing of swing, sliding, or lifting windows is guaranteed for twenty (20) years from the date on the purchase order. This warranty covers material defects and manufacturing issues under normal use and maintenance. After one (1) year, labour (manpower) is at the client\u2019s expense.\n<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service” module_id=”Caulking” module_class=”Caulking” _builder_version=”4.26.1″ background_color=”#f9f9fb” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ custom_margin=”||0px||false|false” custom_padding=”70px||70px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.26.1″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Poppins|600|||||||” header_2_font_size=”30px” header_2_line_height=”1.2em” max_width=”601px” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”30px||||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”20px||||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Limitations & Exemptions<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_5_font=”Abril Fatface||||||||” header_5_font_size=”20px” header_5_line_height=”1.8em” min_height=”23px” custom_margin=”0px||14px||false|false” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Important conditions that apply after the first year<\/strong><\/p>\n

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After one (1) year from the date on the purchase order, Feneco\u2019s liability is limited to the value of the door and window products only, excluding transportation, installation, and\/or labour costs. Warranty coverage is automatically terminated if Canadian construction norms and applicable building code requirements are not respected during installation. This also applies to breakage or deterioration resulting from neglect, misuse, or accidents.
\n<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/feneco.ca\/wp-content\/uploads\/2021\/02\/Entretien-1.png” title_text=”Entretien (1)” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” module_class=”remove-title img” _builder_version=”4.16″ animation_style=”slide” animation_direction=”left” animation_intensity_slide=”2%” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”cst-cta-sec” _builder_version=”4.26.1″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Questions About Coverage?” _builder_version=”4.26.1″ _module_preset=”default” title_level=”h2″ title_font=”|700|||||||” title_font_size=”40px” custom_margin=”||6px|||” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” custom_margin=”||17px|||” global_colors_info=”{}”]We\u2019re here to help clarify your warranty details
\n<\/span><\/b>
\n If you have questions about what is covered or how warranty service works, contact our team. We\u2019ll review your purchase order details and help you understand the coverage that applies to your products.
\n<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#ffffff” link_font=”||||||||” link_text_color=”#383838″ link_line_height=”1.9em” custom_padding=”||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\u2709 <\/span>info@feneco.ca<\/a>
\n\u260e <\/span>(450) 889-4111<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”]