Manpower and parts warranty
The products sold by Feneco are warrantied for one (1) year, starting from the date noted on the purchase order. The warranty coverage is valid against any manufacturing defect and material deficiency following normal use. Manpower afterwards will be at the expense of the client.
Manpower for sealed units
Feneco commits itself to offer a guarantee on the sold products for one (1) year, starting from the date noted on the purchase order. However, manpower will be at the expense of the client in case of thermal breakage or condensation within the sealed units occur within one (1) year, starting from the manufacturing date of thermos. We recommend you to consult our insurance agent in order to validate your protection against thermal breakage and accidents.
Warranty of hardware
Hardware is guaranteed against any normal defect and thus for a duration of twenty (20) years, starting from the date noted on the purchase order. However, after one (1) year starting from the date noted on the purchase order, manpower will be at the expense of the client.
Warranty on the doors
The guarantee provides one (1) year of coverage on the parts, as well as on manpower regarding the components of hinge and weather-stripping. All manufacturing defects which are invisible to the naked eye at less than one (1) meter, on the glass, on the moldings, on the frames or on the structure of doors and windows, will be considered as inadmissible to free replacement. If the problem is inadmissible according to the Canadian standards of the industry, we will replace the product at the expense of the client. Given the specific characteristics of the used glass, there may be visible and acceptable imperfections.
Sealed units warranty
Sealed units are guaranteed for a period of fifteen (15) years starting from the date of manufacturing of thermos against film formation or dust deposit. They are also guaranteed against the condensation of the internal surfaces of the unit, caused by a lack of gasket sealing and constituting an obstacle to the view (as stipulated by the Canadian norms of the industry of floated glass and the construction code). For an energetic glass (LOW-E), this warranty applies for a duration of fifteen (15) years starting from the manufacturing date of thermos. This guarantee does not apply to glass broken by independent factors or by an accident.
Warranty of thermos
Thermos are guaranteed for a period of ten (10) or fifteen (15) years, in function of the selected supplier. When a thermos should be replaced during the period of coverage, the reconditioning does not extend the initial period of coverage. For example, a thermos with a ten (10) – year guarantee whose period of coverage amounts to eight (8) years, keeps two (2) years of additional guarantee following replacement.
Warranty on the P.V.C
The P.V.C. used in the manufacturing of swing, sliding or lifting windows, is guaranteed for a period of twenty (20) years, starting from the date noted on the purchase order. This guarantee covers any material defect, as well as manufacturing, in the conditions of normal use and maintenance. When a year elapses starting from the date on the purchase order, manpower will be at the expense of the client.
Limitations and exemptions
One (1) year following the date noted on the purchase order, Feneco’s liability is limited to the specific value of the products of doors and windows, excluding costs related to transportation, installation and/or manpower.
Guarantees covering Feneco products are automatically terminated if the Canadian construction norms and that of the building code are not respected during the installation. This principle applies also to the level of breakage or deterioration occurring following a neglect or an accident.